Services/Support & Care

Keep it current. Keep it supported.

Website care starts at A$79/month with standard managed hosting, SSL/DNS support, monitoring, small updates and reasonable fixes included.

Compare Care Plans

Pick the right level at a glance.

Basic Website Care

A$79 / month

Businesses that want their website hosted, monitored and kept current with occasional small changes.

Month-to-month · cancel with 30 days’ notice

Enquire about Basic Website Care

Managed Website Care

A$129 / month

Businesses that want hosting plus regular website changes, reporting and a faster support path.

Month-to-month · cancel with 30 days’ notice

Enquire about Managed Website Care

Growth Website Care

A$199 / month

Businesses that want Thrivehaus actively improving content, search visibility and website performance.

3-month initial term · then month-to-month · cancel with 30 days’ notice

Enquire about Growth Website Care
BasicA$79/mo
Our pickManagedA$129/mo
GrowthA$199/mo
Managed hosting
Basic:
Managed:
Growth:
Small update requests
Basic: 2 / mo
Managed: 5 / mo
Growth: 10 / mo
Minor layout changes
Basic:
Managed:
Growth:
Initial response target
Basic: 3 days
Managed: 2 days
Growth: 1 day
Monthly reporting
Basic:
Managed: Analytics
Growth: Analytics + search
SEO + AI improvement work
Basic:
Managed:
Growth:

Full inclusions

Hosting & protection+
Managed standard hosting
Basic:
Managed:
Growth:
SSL certificate management
Basic:
Managed:
Growth:
DNS support
Basic:
Managed:
Growth:
Uptime monitoring
Basic:
Managed:
Growth:
Security monitoring + routine checks
Basic:
Managed:
Growth:
Backup coverage where supported
Basic:
Managed:
Growth:
Website updates+
Small update requests / month
Basic: 2
Managed: 5
Growth: 10
Content, pricing, service/product + offer updates
Basic:
Managed:
Growth:
Supplied image swaps
Basic:
Managed:
Growth:
Reasonable fixes to delivered code
Basic:
Managed:
Growth:
Minor layout adjustments
Basic:
Managed:
Growth:
Website health + enquiry-form check
Basic:
Managed: Monthly
Growth: Monthly
Support & reporting+
Initial response target
Basic: 3 business days
Managed: 2 business days
Growth: 1 business day
Analytics + performance report
Basic:
Managed: Monthly
Growth: Monthly
Search visibility reporting
Basic:
Managed:
Growth: Monthly
Improvement recommendations
Basic:
Managed: Basic
Growth: Detailed
Growth work+
Basic ongoing SEO improvements
Basic:
Managed:
Growth:
AI-search optimisation
Basic:
Managed:
Growth:
Performance review + optimisation guidance
Basic:
Managed:
Growth:

Standard managed hosting is included. Update allowances reset monthly and do not roll over. Response times are initial-response targets on South Australia business days. Domain registration, business email, paid apps, ecommerce platform fees and unusually resource-intensive/custom infrastructure are separate.

Website care questions.

Does A$79/month include hosting?

Yes. Basic Website Care includes standard managed hosting for a standard Thrivehaus business website, plus SSL/DNS support, uptime and security monitoring, applicable backups, small updates and reasonable fixes.

What does monthly reporting include?

Managed Website Care includes a monthly analytics and performance summary with basic recommendations. Growth Website Care also includes search visibility reporting and more detailed improvement recommendations.

What is a small update request?

One straightforward change to existing website content, pricing, service or product information, offers, supplied imagery or similar existing-page content. Unused requests do not roll over. New pages, redesigns, complex edits and new functionality are quoted separately.

How fast is support?

The plan response times are initial-response targets during South Australia business days, not guaranteed resolution times. Complex work may need a separate scope and timeline.

Can I cancel care?

Yes. Basic and Managed are month-to-month with 30 days’ notice. Growth has a 3-month initial term, then becomes month-to-month with 30 days’ notice.

Is there an annual option?

Yes. You can prepay annually and receive 12 months of website care for the price of 11.

Commitment

Low lock-in. Clear terms.

Basic + Managed

Month-to-month

Cancel with 30 days’ notice.

Growth

3 months initially

Then month-to-month with 30 days’ notice.

Annual option

12 for the price of 11

Optional annual prepay: receive 12 months of website care for the price of 11.

Not Sure Which Plan?

Tell us how often the website changes. We’ll recommend the right level.