Services/Support & Care

Keep it current.Keep it supported.

Website care starts at A$79/month with standard managed hosting, SSL/DNS support, monitoring, small updates and reasonable fixes included.

Compare Care Plans

Pick the right level at a glance.

BasicA$79/mo
RecommendedManagedA$129/mo
GrowthA$199/mo

Managed hosting

Routine update time

1 hr / mo
2 hrs / mo
3 hrs / mo

Customer-action tracking

Traffic report

Monthly
Monthly detailed

Minor layout changes

SEO + AI improvement work

Full inclusions

Hosting & protection+

Managed standard hosting

SSL certificate management

DNS support

Uptime monitoring

Security monitoring + routine checks

Website updates+

Routine update allowance / month

60 min
2 hrs
3 hrs

Text, menu, price, hours + specials updates

Supplied image swaps

Reasonable fixes to delivered code

Minor layout adjustments

Analytics & reporting+

Traffic analytics

Customer-action tracking

Traffic report

Monthly
Monthly detailed

Google & search performance

Conversion tracking + analysis

Basic
Detailed

Performance monitoring

Growth work+

Basic ongoing SEO improvements

AI-search optimisation

Monthly growth recommendations

Basic
Detailed

Standard managed hosting is included. Routine update time resets monthly and does not roll over. Response times are initial-response targets on South Australia business days. Domain registration, business email, paid apps, ecommerce platform fees and unusually resource-intensive/custom infrastructure are separate.

Routine update allowance

Included time is for changes to the existing website. New pages, redesigns, new functionality, custom integrations and major content creation are quoted separately and only started after approval.

What your reporting actually shows

Managed and Growth reports turn available analytics into useful business information, not unexplained graphs. Tap or hover over a question mark for an explanation. Basic includes traffic analytics only, without customer-action tracking or prepared reports.

Visitors + page views

How many people used the website and which pages attracted the most attention.

Where visitors came from

Google/search engines, direct visits, social media, referrals and other measurable sources.

Customer actions

Tracked actions such as Call, Get Directions, menu interactions, important outbound links and enquiries where configured.

Devices

How customers use the website across mobile, tablet and desktop.

Google + search

Available search clicks, impressions, search terms and visibility trends, with deeper analysis on higher care plans.

What to improve next

Managed and Growth reporting adds Thrivehaus interpretation so the numbers lead to practical recommendations.

Basic · no action tracking or reports

Traffic analytics is included. Customer-action/event tracking, conversion analysis and scheduled Thrivehaus reports are not included; these start with Managed Care.

Managed · monthly

Everything in Basic, plus agreed customer-action tracking and a monthly traffic, action and performance report with practical observations.

Growth · monthly detailed

Everything in Managed, plus deeper Google/search, conversion, SEO/AI-search work and prioritised growth recommendations.

Commitment

Low lock-in. Clear terms.

Basic + Managed

Month-to-month

Cancel with 30 days’ notice.

Growth

3 months initially

Then month-to-month with 30 days’ notice.

Annual option

12 for the price of 11

Optional annual prepay: receive 12 months of website care for the price of 11.

Not Sure Which Plan?

Tell us how often the website changes. We’ll recommend the right level.